We understand that life happens — and when it comes to our pets, unexpected things can happen too. If you need to cancel or reschedule your appointment, please let us know as soon as possible.
Cancelling or rescheduling
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
- More than 24 hours' notice: Your appointment can be rescheduled at no additional charge, or your consultation fee will be refunded if applicable.
- Less than 24 hours' notice: A cancellation fee of 50% of the consultation fee may apply.
- Within 2 hours of your appointment or failure to attend: The full consultation fee may apply.
- Emergencies: We understand that unexpected situations can arise, particularly when it involves your pet. Please contact us as soon as possible and cancellations due to genuine emergencies will be considered on a case-by-case basis.
Late appointments
Please arrive or be ready for your online consultation at the scheduled time. If you are more than 15 minutes late, we may need to reschedule your appointment so that we can give each client the time and attention they deserve. The applicable cancellation fee may apply.
Petal & Paw cancellations
On rare occasions, Petal & Paw may need to cancel or reschedule an appointment. If this happens, we will contact you as soon as possible and offer an alternative appointment or a full refund where applicable.
Thank you for respecting our time and allowing us to provide the best possible care and attention to every pet and their family.